The Provider

How to Whitelist TravelSafe: Make sure you're getting travel insurance related email.

Posted Feb 6, 2019 1:38:31 PM in Agent News by Amanda Hand

Email is one of the most popular forms of business communications, but managing what is junk versus what is necessary can be difficult. Chances are – you've had necessary communications sent to your junk folder while still receiving junk mail in your inbox. It's a hard balance! 

TravelSafe wants to help make sure all of our clients are receiving important emails regarding travel insurance. In order to help ensure proper delivery, you might need to add and to your whitelist – also known as an approved or safe sender list. 

Together with Affinity IT, an information technology service provider in Pennsylvania, we've put together a list of popular mail clients and how to add TravelSafe to your list of safe senders.

It's important to note that this is simply a guide. Our team is not designed or trained to assist with advanced technological issues. To gather this information, we reached out to a professional IT technician trained in email deliverability.  They were able to provide us with information on whitelisting domains for web and desktop email clients. 

IMPORTANT: The server that hosts your mail may have junk email filtering settings that block messages before they reach your mailbox. You would need to contact their customer support for assistance with these kinds of issues. 

Web-Based Clients

Web-based email clients are emails systems that are accessed through a web browser when connected to the internet – think Gmail, Aol, and Yahoo mail. The majority of web-based email clients are free, which is why it is a popular choice for many. Here are the most popular web-based email clients and how to add to your whitelist. 

AOL Mail

AOL has a pretty sensitive spam filter, and once they deem a domain spam, they will automatically send all emails from that sender to your spam folder. The good news is that it's not a difficult fix. AOL will not mark any emails sent from your contact list as spam. We've included the most important emails for receiving information from TravelSafe, but you may need to add others at a later time. If you still experience trouble after following the steps below, please contact AOL Customer Support here

Follow these easy steps to add TravelSafe to your whitelist: 

  1. Click "Contacts" in the right toolbar.
  2. Click "Add Contact." 
  3. Enter the following email addresses to your contacts: 
  4. Click the "Add Contact" button as you add each email address.  


Comcast is another web-based email client that will block entire domains (think to from your inbox once they send an email to your spam folder. Once you add en email address to your Comcast contacts, you should receive all emails from that sender. For further assistance regarding your Comcast email, please be sure to reference their customer support center here. 

Follow these easy steps to add TravelSafe to your whitelist: 

  1. Click "Preferences" from the menu.
  2. Click "Restrict Incoming Email." 
  3. Click "Yes" to enable email controls. 
  4. Click "Allow Email from Addresses Listed Below." 
  5. Enter the following email addresses:
  6. Click "Add."
  7. Click "Update" to finalize. 


Earthlink is a web-based email client that many use. You should be able to receive emails from TravelSafe by adding us to your contacts using the steps below, however, if you still are experiencing a problem you will need to contact Earthlink support. Here is their customer support center. 

  1. Click "Address Book." 
  2. Click "Add Contact." 
  3. Add the following email addresses: 
  4. Click "Save." 


In order to whitelist email senders in Gmail, you may need to do one of three things: add a sender to your contacts, mark messages as "not spam," or create a filter for the address. Here is how: 

Adding the address to your contacts: 

  1. Open an email from the sender that you want to whitelist. This may be found in your junk folder.
  2. Click on the icon Screen Shot 2019-02-06 at 11.55.15 AMwith 3 vertical dots. 
  3. Select "Add [email address or company name will be here] to Contacts" to finish. 

Marking messages as "Not Spam:"

  1. In Gmail, navigate to the spam folder. 
  2. Search for emails containing the domain you wish to whitelist (eg and 
  3. Select all the emails shown. 
  4. Click "More." 
  5. Select "Not Spam." 

Creating a filter for the address: 

  1. Click the settings icon Screen Shot 2019-02-06 at 11.51.52 AM  in the top-right corner. 
  2. Select "Settings" from the drop-down. 
  3. Click on "Filters" followed by "Create a New Filter." 
  4. Enter the following domains you would like to whitelist in the "From" field: 
  5. Click "Create Filter with This Search." 
  6. In the box headed "When a message arrives that matches this search," select "Never send it to spam." 
  7. Click the "Create Filter" button to finalize. 


It is possible to add TravelSafe to your Netzero whitelist following the steps below, but contact their customer support service here if you continue to experience issues receiving emails from 

  1. Click the "Address Book" tab located in your menu bar. 
  2. Click "Contacts." 
  3. Click "Add Contact." 
  4. Enter the following email addresses: 
  5. Click "Save" to finish. 

Yahoo! Mail

To whitelist email senders in Yahoo! Mail, you may need to do one of three things: add a sender to your contacts, create a filter, or mark messages as "not spam." If you follow these steps and are still experiencing issues with your Yahoo! Mail account, be sure to contact their customer service support for further assistance here

Marking as Not Spam: 

  1. Visit your Yahoo! Bulk folder. 
  2. Search for emails from and 
  3. Highlight the email message and select "Not Spam." 

Adding to your contacts: 

  1. Open email address from the sender you are looking to add to your contacts. 
  2. Select "Add to Contacts" next to the email address. 
  3. When the contact pop-up appears, add any additional information you'd like to store (eg TravelSafe Insurance as company name).
  4. Click "Save" to finish. 

Creating a filter for the address: 

  1. Select the "Settings" menu icon and click "Settings." 
  2. Click "Filters" and then "Add." 
  3. Enter a "Filter Name." 
  4. Enter the following domain names in the "Sender" field: 
  5. Select "Inbox" as the folder to deliver the mail to. 
  6. Click "Save" and then click "Save" again. 

Desktop Clients

Desktop-based email clients are emails systems that allow you to access your email via computer. Security is typically more advanced for Desktop clients and is usually offered by your operating system (Mac or Windows).  


Apple Mail is a popular desktop email system for Mac, iPhone, and iPad users. For all intents and purposes, we will focus on adding contacts to your whitelist via your Mac. For further assistance, be sure to contact Apple Support

Adding TravelSafe to your contacts: 

  1. Open your "Contacts." 
  2. Click "New Contact." 
  3. Enter the following email addresses as new contacts: 
  4. Click "Done" when you are finished with each contact. 

Adding a rule so TravelSafe emails will be delivered to your inbox: 

  1. Open Apple Mail. 
  2. In the Mail top menu, select "Mail" followed by "Preferences." 
  3. Click the "Rules" tab. 
  4. Click "Add Rule." 
  5. Type a name in the Description field, such as "Whitelist: TravelSafe," to identify the new rule. 
  6. For the conditions, set the first dropdown menu item to "Any," so that it reads: "If any of the following conditions are met." 
  7. In the next two dropdown menus, select "From" in the first, and "Ends With" for the second.
  8. In the text field following "Ends With," enter "" to the whitelist. 
  9. Click the "Plus Sign" next to the last conditions to add "" to the same whitelist. 
  10. In the "Perform the Following Actions" section, set the three dropdown items to: "Move Message," to the mailbox: "Inbox." 
  11. Click "Ok" to save the rule. 
  12. Close the rules window. 

Outlook MAIL

Outlook is a popular desktop client for many Windows users. If you want to whitelist TravelSafe, you'll need to let Outlook know it is always safe to get our emails. Messages received by any of the domains in your safe senders list will never end up in your junk folder – unless your mail server has settings stopping your email prior to it reaching Outlook. For more information, visit the Microsoft help center here

Here is how you can make TravelSafe a Safe Sender: 

  1. Sign in to the Outlook Web App. 
  2. At the top of the page, select "Settings" followed by "Mail." 
  3. Under Options, select "Block or Allow." 
  4. To add TravelSafe as to the Safe Senders and Recipients list, enter the following domain in the "Enter a Sender or Domain" textbox: 
  5. Select the "Trust Email From My Contacts" check box. 
  6. Select "Save" to finalize your changes. 
Travel agent showing a colleague how to use the travel insurance website by standing aside them and pointing to a place on their computer screen.